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Terms & Conditions- PRO

Please read these terms & conditions of use carefully before accessing or using our services. By accessing, using or registering with the Lifeasy Platform or any portions thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time

If you continue to browse and use this website or our mobile application (“Lifeasy apps”) you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern MY 247 Services Private Limited’s  (owner of Lifeasy website & mobile apps) relationship with you in relation to this Lifeasy website and Mobile apps and the SERVICES provided to you as described below.

If you do not agree to these terms & conditions, you should not access or use the services. These terms & conditions expressly supersede prior written agreements with you.

The term 'Lifeasy' or 'us' or 'we' or ‘our” refers to the owner of the Lifeasy website and the Mobile apps  MY 247 Services Private Limited’ whose corporate office is at F-3, Sector 8, Noida, 201301(UP) or and its affiliates, parents, and subsidiaries . The term 'You' refers to third-party independent contractors / service professional who want to avail the SERVICES as defined below. 

Lifeasy is a technology platform which connects users to independent third-party service providers/ contractors / service person for the services required by its users or end-user. 

Third-party independent contractors will offer the services which may be scheduled through the use of the platform. Lifeasy offers the information and method to obtain such third-party services, but has no responsibility or liability for any services provided to you by such third parties.

MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

Lifeasy may change, modify, amend, or update this agreement from time to time without any prior notification and the amended and restated terms & conditions of use shall be effective immediately on updating same on our website/mobile app. If you do not adhere to the changes or don’t agree to the new terms & conditions, you must stop using our service and should stop accessing our website/mobile app. Your continuous use of the services will signify your acceptance of the changed terms & conditions. It is therefore important that you review and check the terms & conditions regularly.

PRIVACY POLICY

You can review our privacy policy and how our website & mobile app user’s information are collected and used. The link is given here https://www.lifeasy.in/privacy

The privacy policy is important part of Lifeasy terms of use and your use /access of our website & mobile apps signify your acceptance of our privacy policy. 

 

LIFEASY SERVICES TO YOU

Lifeasy is a technology platform which connects users to independent third-party service providers/ contractors / service person for the services required by its users. 

Lifeasy will provide below mentioned SERVICES to you.

I. Access to our website and mobile apps as part of our technology platform.

II. Arrange and schedule delivery of services requested by end-users, who have an agreement with Lifeasy.

III. Provide you information about the amount to be paid by the end-users to you for the services provided/ rendered by you to end-users.

IV. Provide facility to collect payment and provide receipt of payments to end-users for services offered by you via the Lifeasy Platform and generation of receipts for those payments on your behalf.

 NON-EXCLUSIVITY & NO MINIMUM GUARANTEE OF SERVICES

You understand, agree and acknowledge that Service provided by Lifeasy to you are non-exclusive and Lifeasy has sole, undisputable right to offer these services to others irrespective of type of service and geographical location. 

Further you also understand, agree and acknowledge that Lifeasy has not made any commitment of minimum guarantee in terms of service revenue or volume through this Agreement.

NO EMPLOYMENT

The Lifeasy services are made available solely for your commercial use as Independent Contractor. You agree and acknowledge that 

I. There is no contract of employment between yourself and Lifeasy and that you will provide your services as an independent contractor. Further, no agency, partnership or joint venture is created as a result of these terms or your provision of services to users. 

II. You will not seek and Lifeasy will not provide any supervision, directions or control over the individual services that you offer to end-users. 

III. You will obtain and possess at your own cost and at all times, while accessing and using the services and delivering your services to end user, the necessary approvals/licenses/tax registrations required to offer your services to end-users. 

IV. You have no authority to bind Lifeasy in any respect. 

V. You further acknowledge that Lifeasy only provide the Technology platform wherein you and end-users can be brought together and has no role in the execution or provision of the services you provide to end-users.

VI. You are solely responsible for the services that you provide to the end-users.

INTELLECTUAL PROPERTY RIGHTS, LICENSE & RESTRICTIONS.

LIFEASY is the sole owner or lawful licensee of all the rights to the Lifeasy web site, Lifeasy App and all software technology platform/ created to provide you with the Service. LIFEASY provides you with a single limited non-exclusive license to download, use and access the Lifeasy Mobile App / website for the limited purpose of using the our Services. The license is specifically personal, non-transferable, and non-exclusive. All content on the Lifeasy App or the website, which is including, but not limited to, designs, layout, text, images, graphics, sound, video, information, logos, software etc. and any other content are the exclusive and sole property of LIFEASY. The Lifeasy web site and Mobile App content embodies trade secrets and intellectual property rights protected under the Indian laws. All title, ownership and intellectual property rights in the web site and Lifeasy App and its content shall remain with LIFEASY, its affiliates or licensor's of LIFEASY content, as the case may be. All rights not otherwise claimed under this agreement or by LIFEASY, are hereby reserved. The information contained in the web site and Lifeasy App are intended, solely to provide general information for the personal use of the user, who accepts full responsibility for its use. 

Subject to your compliance with these terms, Lifeasy grants you a limited, non-exclusive, revocable, non-transferrable license to: (i) access and use our mobile apps on your personal device solely in connection with your use of our SERVICES; and (ii) access and use any content, information and related materials that may be made available through the SERVICES, in each case solely for your commercial use. Any rights not expressly granted herein are reserved by Lifeasy. 

You shall not: (i) remove any copyright, trade mark or other proprietary information from any portion of the SERVICES; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the services except as expressly permitted by Lifeasy; (iii) decompile, reverse engineer or disassemble the services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the services or unduly burdening or hindering the operation and/or functionality of any aspect of the services; or (vi) attempt to gain unauthorized access to or impair any aspect of the services or its related systems or networks.

OWNERSHIP

The SERVICES and all rights therein are and shall remain the sole property of Lifeasy. Neither these terms nor your use of the SERVICES convey or grant to you any rights: (i) in or related to the services except for the limited license granted above; or (ii) to use or reference in any manner Lifeasy company names, logos, product and service names, trademarks or service marks of Lifeasy .

YOUR USE OF THE SERVICES & ACCOUNT CREATION

In consideration of your use of our website / mobile apps/ Technology Platform, you represent that you are of legal age (18 years and above) to form a binding contract , to obtain an account and are not a person barred from receiving SERVICES under any law in force in India or other applicable jurisdiction. You further represent that you have provided true, accurate, current and complete information about yourself while registering on our website and Mobile Apps to avail the SERVICES.

If you provide any information that is untrue, inaccurate, not correct or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not correct or incomplete, we reserve the right to suspend or terminate your account & refuse any & all current or future use of our website and Lifeasy App at any time without any notice. LIFEASY will not be liable for any act or omission arising from the inaccurate, untrue or incomplete information provided by you.

At the time of registration on our website and Mobile Apps, you will have to enter a valid phone number & email id. By registering your phone number/ email id, you give your consent to be contacted by us via phone call and / or SMS notifications. In addition, if at any time, you do not wish to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us. If you are registered with the DND National registry, you may not receive any promotional messages from us.

You will be required to submit certain personal information, such as your name, address, mobile phone number and age, as well as valid government issued identification, documents  and trade licenses (if applicable), government approvals allowing you to offer your services, and/or requisite tax registrations with Lifeasy for Account registration. You agree to maintain accurate, complete, and up-to-date information in your account at all times and you acknowledge that failure to do so shall result in your access to the services being suspended without notice to you.

No person other than yourself has the right to access your account. You agree and acknowledge that you will not allow any other person to access and use your account and that you will not share your login credentials (i.e. Your user name, password or OTP generated on your registered mobile number) with any other person. If it is reasonably suspected by Lifeasy that you have shared your login credentials or allowed a person other than yourself to access and use your account, your access to the account will be suspended without notice to you. In cases where it is established & confirmed that you have allowed a person other than yourself to access and use your account, these terms will stand terminated and your access to the SERVICES will be permanently revoked without notice to you.

You shall have only one & single account with Lifeasy for the SERVICES. If it is found that you possess multiple accounts on the Lifeasy platform, your access to all accounts on the Lifeasy platform will be permanently revoked without notice.

You hereby expressly acknowledge and agree that solely you and not Lifeasy will be liable for your losses and damages (whether direct or indirect) caused by an unauthorised use of your account. Notwithstanding the foregoing, you may be liable for the losses of Lifeasy or others due to such unauthorised use.

You acknowledge that your continued use of the SERVICES is subject to you maintaining a minimum users ratings threshold and delivering quality services with transparent prices. The users ratings threshold for your particular category will be shared by you time to time. If your users ratings fall below the minimum threshold your access to the Lifeasy platform will be temporarily blocked. 

You are expected to deliver your services to end-user with highest level of service quality, professional behavior, transparent prices. These will reflect in form of end user ratings on your service. You will be required to maintain minimum level of end users rating which will be communicated to you time to time which may defer from service category or city wise. If your end-users ratings fall below the minimum level as communicated to you, your access to the Lifeasy platform will be blocked.

TEXT MESSAGING / NOTIFICATION 

By creating an account, you agree that the Lifeasy may send information about end users and service as text message or push notification or email as part of the normal business operation of your use of the services. You agree to give consent to recieve such information and acknowledge that any steps taken by you to not receive such information will affect your use of the services.

LEAD / PROFESSIONAL SERVICE CHARGES 

You will have to pay certain charges as lead charges or professional service charges to Lifeasy to be able to accept service requests made by end-users (lead i.e. Users service booking detail) for your services. The details of end-user service requirement, users contact details, users service address will be provided when you pay the pre-informed charges in advance to Lifeasy. 

Lifeasy lead / professional service charges may be fixed amount or certain percentage value of end-user order value or combination of both. These may vary on service category wise or within service category, type of service, area, city. The information about the lead / professional service charges for services offered by you will be communicated to you from time to time or before the communication of a lead.

If a user cancels a request for your services after acceptance of the said request by you and payment of the lead fee, the lead fee will be refunded to you. The lead fee may also be refunded to you in cases where the user is not available at the service location at or the time for, which the service request is placed.

If you cancel a request placed by a user after accepting such a request, the lead charge will not be refunded to you. In this case, you unconditionally agree that you will not claim the amount charged by Lifeasy.

You agree to provide the Lifeasy an interest free refundable security deposit of such amount as may be specified by the Lifeasy from time to time. If you decide to not use Lifeasy Services then you can request in writing for refund of your security deposit which will be refunded to you within 45 days after receiving such intimation from you. Security deposit will be refunded after making adjustment of all charges / fee due to Lifeasy. 

To facilitate the payment from the end-user through the Lifeasy service platform, you will be charged a transaction fee by Lifeasy. All payments made by end-user will be made to you net of the said transaction fee.

ACCOUNT BALANCE FOR AVAILING SERVICES

You will, at all times, be required to maintain a minimum amount balance with Lifeasy to be able to accept service requests placed by end-user via the Lifeasy platform. You may further refill the amount to purchase leads offered by Lifeasy to you from time to time. You agree and acknowledge that your use of the SERVICES may be affected if you do not have the requisite minimum balance amount in your account.

YOUR WARRANT & REPRESENTATION

 You warrant and represent that 

  • You shall be responsible for being adequately equipped to receive SERVICES offered to you through the  mobile application.
  • You undertake and take sole responsibility of providing the your services with due care, and with superior quality standards to end-user. You acknowledge and assure that you have the required qualification and experience in compliance with the best practices applied in the field of such services and in compliance with all legal provisions and applicable standards with respect to the provision of services to end-user.
  • You shall provide a warranty period immediately after the delivery of service to end user. Any complaints or issues with the services shall be addressed without additional charge by the  you within the warranty period. 
  • You understand and acknowledge that you are responsible for service delivery to end user. You shall be directly responsible for any deficiency in service, loss or damage of goods and acts, omissions or misdeeds by you. Any claims as against the Lifeasy in relation to the Services shall be a direct claim as against you and Lifeasy shall not be responsible to the end user for the acts or omissions done by you. 
  • You understand and acknowledge that it shall be your primary responsibility to complete any end-user service request that have been accepted by you within a specific time frame. In the event that you fail to execute these Services within the provided time frame, you acknowledges and agrees that the Lifeasy will not be responsible if end user denies your services.
  • You undertake that in the event that any item needs to be picked up from the end user for repair / replacement purpose, you shall inform the Lifeasy about the details of what is to be picked up along with the reason for doing so. You agrees that it shall the responsibility of the yours to take utmost care of the picked up item. In the event that there is any mishandling of the item, or if the item goes missing while in the custody of the  Service Provider, then the  you agrees or all claims against damages/ theft/ misplacement, shall be the financial liabilities of the  yours, and undertakes and agrees that the Lifeasy shall not be liable to pay any compensation to the end users. you will pay all such amount claimed by end user to Lifeasy without any dispute.
  • You acknowledge and agree that you shall be responsible for all the acts, deeds and services performed by you.
  • you undertake not to share the Lifeasy end user /customer details with third party company.
  • you undertake not to cross sale the other product & services to Lifeasy end-customer.

 

NETWORK ACCESS AND DEVICES.

You will be required to have good working condition smart mobile phone with good internet and network connectivity to use Lifeasy SERVICES. You will be solely responsible to pay all charges / fee towards the use of such mobile internet and network connectivity.

You will be responsible for having compatible mobile phone necessary to access and use the services & applications and any updates thereto. Lifeasy does not guarantee that the SERVICES, or any portion thereof, will function on any particular hardware or mobile devices. In addition, the services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.

PAYMENT

After you have delivered your services to the end-user through your use of the service, Lifeasy may facilitate the payment of the applicable amount to be paid by the end-user to you as your limited payment collection agent. Payment of the amount payable by the end-user in such manner shall be considered the same as payment made directly by the end-user to you. Such payments will be inclusive of applicable taxes where required by law. Amounts paid by the end-user to you are final and non-refundable, unless otherwise determined by Lifeasy.

The final amount may change on delivery of your services to end-user and Lifeasy will respond accordingly to any request from you to modify the amount to be paid by a end-user for a particular service delivered by you to the said end-user.

You agree and acknowledge that the amount to be paid by a user for the services offered by you may vary based on geographical areas, population density, time periods, demand, weather and traffic conditions, local or national holidays, particular days of the week and other factors that might be determined by Lifeasy from time to time.

Lifeasy will, on your behalf, generate an invoice for the services provided by you to the end-user. The invoice will be raised in your name and sent to the user via the Lifeasy platform and/or any other mode of communication.

To facilitate the payment by the user through the Lifeasy service platform, you will be charged a transaction fee by Lifeasy. All payments made by users will be made to you net of the said transaction fee.

TAXES

You understand that Lifeasy is acting solely as an intermediary for the collection of payments and fees between end-user and you. Govt. taxes vary significantly by locality and you, therefore, understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with your tax advisors. Lifeasy cannot and does not offer tax advice to you. Further, you understand that Lifeasy shall not be responsible or liable in any manner in relation to tax liability that you may incur. 

NO DISCRIMINATION.

Lifeasy prohibits discrimination against other service providers or end-user based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any your refusal to provide services based on any of these characteristics. If it is found that you have violated this prohibition you will lose access to the Lifeasy platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.

SUSPENSION AND TERMINATION

Lifeasy may restrict or terminate your  access for using the SERVICES, or any part of them, immediately, without notice, in circumstances where Lifeasy reasonably suspects that:

  • You have, or are likely to, materially breach these terms; and/or
  • You do not, or are likely not to, qualify, under applicable law or the standards and policies of Lifeasy and its affiliates, to access and use the services; or
  • Where Lifeasy acting reasonably, terminates these terms or any services for any legitimate business, legal or regulatory reason. 

Without limiting its other rights under these terms, Lifeasy may immediately restrict or deactivate your access to the services if you breach the privacy policy and other terms of agreement at any time.

You may terminate these terms at any time, for any reason by informing Lifeasy either in writing or by visiting Lifeasy 's office of your decision to terminate.

EFFECT OF TERMINATION

Upon termination of these terms, your right to participate in the Lifeasy platform, including, but not limited to, your right to offer or purchase services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, shall automatically terminate. In the event of termination, your account will be disabled and you may not be granted access to your account or any files or other data contained in your account. Notwithstanding the foregoing, residual data may remain in the Lifeasy system.

Upon termination, the following shall occur:

  • all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Lifeasy data, marks and other content in your possession or control. 
  • You further acknowledge and agree that Lifeasy shall not be liable to you or any third party for any termination of your access to the Lifeasy platform. Upon termination, Lifeasy retains the right to use any data collected from your use of the Lifeasy platform for internal analysis and archival purposes, 

Any term which by its nature is intended to survive expiration or termination of these terms shall survive expiration or termination of these terms.

DISCLAIMER.

The information contained in this website/ mobile application/ platform is for general information purposes only. The information is provided by LIFEASY and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Lifeasy website and Mobile Apps or the information, products, services, or related graphics contained on the website and Lifeasy App for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, LIFEASY takes no responsibility for, and will not be liable for, the website, Lifeasy App & SERVICES offered to you being temporarily unavailable due to technical issues beyond our control.

The services are provided /as is/ and /as available./ to the maximum extent permitted by law, Lifeasy disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including any implied warranties of non-infringement, and makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free.

Lifeasy does not guarantee your safety while delivering services to end-user. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.

 LIMITATION OF LIABILITY

Lifeasy shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data related to, in connection with, or otherwise resulting from any use of the services, even if Lifeasy has been advised of the possibility of such damages. Lifeasy shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any end-user, even if Lifeasy has been advised of the possibility of such damages. Lifeasy shall not be liable for delay or failure in performance resulting from causes beyond Lifeasy's reasonable control. In no event shall Lifeasy's total liability to you in connection with the services for all damages, losses and causes of action exceed Rs.10,000.00 (Rupees ten thousand).

INDEMNITY.

You agree to indemnify, defend and hold Lifeasy and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with and relating to the terms of this Agreement 

FORCE MAJEURE

Notwithstanding anything to the contrary contained herein, In the event Lifeasy is unable to perform its obligations or deficiency in performance under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, Lifeasy shall not be liable for any damages resulting from such failure to perform or otherwise from such causes.

DISPUTE RESOLUTION & GOVERNING LAW

If a dispute arises between you and LIFEASY, we shall endeavour to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and LIFEASY hereby agree to resolve any claim or controversy at law and equity that arises out of the Terms and Conditions in accordance with this section. Before resorting to filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

To raise a dispute or raise any concern you may first contact Lifeasy through the helpline number and email id provided to you.

In the unlikely event that a dispute raised by you is not resolved and you agree that these terms shall be exclusively governed by and construed in accordance with the laws in force in India and any notice shall be in writing and in English language. In the event of an unresolved dispute, the parties shall first attempt to amicably settle the dispute through mediation. If the dispute between the parties cannot be resolved through mediation within a period of 45 days from the reference of the dispute to mediation, the parties may pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. Arbitration will be in accordance with the arbitration and conciliation act, 1996 (as amended from time to time) and the Arbitration proceedings shall be held in New Delhi. 

The interpretation, construction and performance of this Agreement & Terms and Conditions shall be governed exclusively by laws of India and any legal proceeding arising out will occur exclusive jurisdiction of the courts of New Delhi.

 

OTHER PROVISIONS

Notice.

Lifeasy may give notice to you via electronic mail to your registered email address as your account or by written communication sent to your address as set forth in your account. You may give notice to Lifeasy by written communication to its office as  F3, Sector 8, Noida (UP) 2010301.

Brand / Marketing  Material

You can purchase Lifeasy Brand / Marketing Material from Lifeasy. While it is not compulsory to do so, to promote trust and safety with endusers it is advisable to purchase and use Lifeasy Brand / Marketing Material while using the services and fulfilling service requests placed by end-user

Training / Working Methodology

Before gaining access to the services and being allowed to receive leads you are required to attend a training session at local Lifeasy office. The purpose of the training is to enable you to understand how the Lifeasy platform works.

Assignment

No rights, liabilities or obligations under this Agreement shall be assigned by you. It is clarified that Lifeasy shall be entitled to freely assign in whole or in part,its rights, liabilities and/or obligations to any person, or business entity.

General.

  • No waiver of any breach of this Agreement shall be deemed to be a waiver of any other or of any subsequent breach. The failure of either Party to enforce at any time any of the provisions of this Agreement shall in no way be interpreted as a waiver of such provision.
  • In the event that any or any part of the provisions contained in this Agreement be determined invalid, unlawful or unenforceable to any extent, such terms, condition or provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.
  • This Agreement replaces and supersedes any prior understandings, communications and representations whether verbal or written.
  • You confirms that you have no past or ongoing criminal proceedings, and further has no objection if the Lifeasy intends to carry out any background verification in respect thereof or on any other matter.
  • You understands and agrees that Lifeasy uses location based services and your physical location may be automatically tracked through the mobile device.
  • You agrees and understands the risks of providing the services at a third party location. Lifeasy will not be liable for any undue mis-happening against you. 

Last Updated Aug10,2020