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Rescheduling, Cancellation & Refund Policy

For Single Services related to: Electrician, Plumber, Carpenter, IT Repair, DTH Antenna Tuning, Water Purifier, AC Service etc.

Lifeasy will charge a small amount Rs 100 as cancellation charges if customer cancels the scheduled visit.

To avoid cancellation charges, customers are requested to reschedule or cancel the order 2 hours before the scheduled time.

Cancellation Policy:

  • You can reschedule or cancel your service request via lifeasy website and mobile app or through Lifeasy call center.
  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will not be applicable. If the service is cancelled within 2 hours of scheduled service time, customer is liable to pay cancellation charges.
  • If the order booking and service time is within 2 hours and customer cancels the order, then cancellation charges will be applicable.
  • If Lifeasy service persons are late by 15 minutes of scheduled time and customer wants to cancel the order, then the cancellation charges will not be applicable
  • Due to any unforeseen circumstances or internal reasons, Lifeasy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service person or Lifeasy then customer is NOT liable to pay cancellation charges.

For Single Services related to: Car Spa, Sofa Spa, Pest Control, Water Tank Cleaning etc

Lifeasy will charge a small amount Rs 250 as cancellation charges if customer cancels the scheduled visit.

To avoid cancellation charges, customers are requested to reschedule or cancel the order 2 hours before the scheduled time.

Cancellation Policy:

  • You can reschedule or cancel your service request via lifeasy website and mobile app or through Lifeasy call center.
  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will not be applicable. If the service is cancelled within 2 hours of scheduled service time, customer is liable to pay cancellation charges.
  • If the order booking and service time is within 2 hours and customer cancels the order, then cancellation charges will be applicable.
  • If Lifeasy service persons are late by 15 minutes of scheduled time and customer wants to cancel the order, then the cancellation charges will not be applicable
  • Due to any unforeseen circumstances or internal reasons, Lifeasy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service person or Lifeasy then customer is NOT liable to pay cancellation charges.

Customer who has taken Packages

To avoid count of service delivered under package, please reschedule or cancel the order one hour before the scheduled time.

Cancellation Policy:

  • You can reschedule or cancel your service request via lifeasy website and mobile app or through Lifeasy call center.
  • If service request is cancelled 1 hours before the scheduled service time, the count of service delivered will not be applicable. If the service is cancelled within 1 hours of scheduled service time, service will be deemed delivered.
  • If Lifeasy service persons are late by 15 minutes of scheduled time and service will be complimentary.
  • Due to any unforeseen circumstances or internal reasons, Lifeasy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service person or Lifeasy then customer is not liable to pay cancellation charges.

Refund Policy for Packages

Following rules will be applicable for refund of the package amount if customer wishes to return the package.

  • Lifeasy will charge for minimum 4 services @ Rs.300 per service or actual services availed by customer, whichever is higher.
  • If packages includes the free AC refill and customer has availed the services, lifeasy will charge Rs 1200 for same.
  • After adjusting the above , lifeasy will refund the amount within 15 days of the customer request and lifeasy acceptance.

For more clarification, please look the below examples

a) Example 1 , if opted for Rs 2499 pack then his refund would be

Net Amount for Refund calculation

= Rs. 2499

( Minus ) Lifeasy minimum 4 services @ Rs. 300

= Rs.1200

Refund to customer

= Rs.1299

b) Example 2 , if opted for Rs 3499 pack and utilized 6 services with AC Gas fill ,then his refund would be

Net Amount for Refund calculation

= Rs. 3499

( Minus ) 6 services @ Rs.300

= Rs.1800

AC Fill Cost

=Rs.1200

Refund to customer

= Rs.499

c) Example 3 , if opted for Rs 3499 pack and utilized 6 services, then his refund would be

Net Amount for Refund calculation

= Rs. 3499

( Minus ) 6 services @ Rs. 300

= Rs.1800

Refund to customer

= Rs.1699

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