Rescheduling, Cancellation & Refund Policy

For Single Services related to: Electrician, Plumber, Carpenter, IT Repair, Washing Machine Repair, AC Service or similar nature of services.

Lifeasy will charge amount Rs 199 or Rs 249 as applicable as cancellation charges if customer cancels the scheduled visit.

To avoid cancellation charges, customers are requested to reschedule or cancel the order 2 hours before the scheduled time.

Cancellation Policy:

  • You can reschedule or cancel your service request via lifeasy website and mobile app or through Lifeasy call center.
  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will not be applicable. If the service is cancelled within 2 hours of scheduled service time, customer is liable to pay cancellation charges.
  • If the order booking and service time is within 2 hours and customer cancels the order, then cancellation charges will be applicable.
  • If Lifeasy service persons are late by 15 minutes of scheduled time and customer wants to cancel the order, then the cancellation charges will not be applicable
  • Due to any unforeseen circumstances or internal reasons, Lifeasy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the service person or Lifeasy cancels the visit then customer is not liable to pay cancellation charges.

For Single Services related to: Car Spa, Sofa Spa, Home Cleaning, Pest Control, Water Tank Cleaning, Beauty Services or similar nature of services.

Lifeasy will charge amount Rs 249 or Rs.349 as applicable as cancellation charges if customer cancels the scheduled visit.

To avoid cancellation charges, customers are requested to reschedule or cancel the order 2 hours before the scheduled time.

Cancellation Policy:

  • You can reschedule or cancel your service request via Lifeasy website and mobile app or through Lifeasy call center.
  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will not be applicable. If the service is cancelled within 2 hours of scheduled service time, customer is liable to pay cancellation charges.
  • If the order booking and service time is within 2 hours and customer cancels the order, then cancellation charges will be applicable.
  • If Lifeasy service persons are late by 15 minutes of scheduled time and customer wants to cancel the order, then the cancellation charges will not be applicable
  • Due to any unforeseen circumstances or internal reasons, Lifeasy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the service person or Lifeasy cancels the visit then customer is not liable to pay cancellation charges.

For AC AMC

The100% amount will be refunded within 7 days of buying AMC if no service is availed under AMC by the customer. No refund will be made if any service is availed under AMC by the customer.

Lifeasy Home Service Packages

Customer who has taken Packages

To avoid count of service delivered under package, please reschedule or cancel the order one hour before the scheduled time.

  • You can reschedule or cancel your service request via Lifeasy website and mobile app or through Lifeasy call center.
  • If service request is cancelled 1 hour before the scheduled service time, the count of service delivered will not be applicable. If the service is cancelled within 1 hours of scheduled service time, service will be deemed delivered.
  • If Lifeasy service persons are late by 15 minutes of scheduled time and service will be complimentary.
  • Due to any unforeseen circumstances or internal reasons, Lifeasy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the service person or Lifeasy cancels the visit then customer is not liable to pay cancellation charges.

Refund Policy for Packages

The following rules will be applicable for refund of the package amount if customer wishes to return the package.

  • Lifeasy will charge for minimum number of services as mentioned in below table against each package @ Rs.300 per service or actual number of services availed by the customer, whichever is higher.
  • For the purpose of refund, Package amount will be considered after deducting the applicable taxes.
  • After adjusting the above, Lifeasy will refund the amount within 15 days of the customer request and Lifeasy acceptance.

For more clarification, please look the below examples

a) Example 1 , if opted for Rs 999 Package and only 2 service is availed by customer then the refund would be Net Amount for Refund calculation

(Package amount- taxes Paid)

= Rs. 846

(Minus) Lifeasy minimum 2 services @ Rs. 300

= Rs.600

Refund to customer

= Rs.246

b) Example 2 , if opted for Rs 3999 pack and utilized 10 services ,then his refund would be Net Amount for Refund calculation

(Package amount- taxes Paid)

= Rs. 3389

(Minus) 10 services @ Rs.300

= Rs.3000

Refund to customer

= Rs.389

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